Safety and refunds

Some errands are fine anywhere; some are not. Do not post or claim a task that involves anything illegal or dangerous, including: buying or delivering controlled drugs, weapons, or alcohol and tobacco for anyone under 21; moving money, cheques or gift cards between people; anything sexual or involving minors; impersonating someone; handling someone's prescription medication; medical, legal, financial or tax advice; or work that needs a licence you don't hold.

Don't post anything that requires someone to break a law, endanger themselves or others, or sign something on your behalf. Tasks that break this list are removed, and repeat posters lose access.

Helpers: verify your identity before your first task, read the whole description, and ask before you set off if anything is unclear. If a task feels wrong, don't take it — releasing a task costs you nothing.

Posters: describe the place accurately, say what access is needed, and don't ask a helper to go somewhere unsafe or at an hour you wouldn't go yourself.

Helpers can share their location while a task is under way so the poster can see where things stand. Share it when it helps; stop when the task is done.

Keep the conversation about the task inside the app. That's the record we look at if something goes wrong, and it protects both people.

If a task turns into something different from what was posted, stop and message the poster. Don't agree to extra work or extra money in a side channel — update the task instead.

Posters pay through the app. If you agree to pay a helper directly, you lose the protections that come with a recorded payment and we cannot help you recover anything.

Helpers are paid out by us, not by the poster. Never ask a poster for a deposit, a tip in advance, or a payment outside the app.

Poster cancels before the helper starts: the amount paid for the task is refunded in full. The task leaves the board and the helper is told.

Poster cancels after work has started: we look at what was agreed, what was done and what was shared in the task messages, then decide what refund is fair.

Helper can't complete the task: the helper releases it, or the poster cancels it, and the same rule applies. Repeatedly failing to complete tasks can cost an account its access.

Something went wrong with the charge — a payment that never cleared, a duplicate, or a refund you were promised and didn't see: report it and we'll reconcile it against the payment record. Refunds are issued back to the original payment method, and how quickly it appears depends on your bank.

Because card processing fees are charged by the provider, the fees we took from a task may not be returnable in full, except where the law requires otherwise.

You don't have to wait for someone to make a judgement call. When either side raises a problem, the evidence on the task decides it, and the amounts move straight away:

The helper never started — full refund. Everything the poster paid goes back, and the helper is paid nothing.

It was started but never finished — half each. The helper keeps half their payout for the work done, and the poster gets half of what they paid back.

It was marked done and the poster disagrees — mostly the helper. The helper keeps 70% of their payout, and the poster gets 30% of what they paid back.

Nothing was ever charged — nothing to refund. The case closes without money moving.

Refunds go back to the original payment method through our payment provider. The only cases a person looks at are the ones the rules can't settle, such as money that has already been paid out to the helper.

Every task page has a report button. Use it for threats, harassment, no-shows, payment problems, fake listings or anything else that felt wrong — include what happened in your own words.

A report is read by our team, not by the other person. We decide whether to warn, suspend or remove an account, and we can hold payment while we look into it. We won't share your identity with the person you reported unless we have to.

In an emergency, call the police or emergency services first. Then report it so we can act on the account.

Helpers confirm who they are with a government ID and sometimes a selfie. That check gives the other person a badge to look for — it is not a background check, a licence check, or a promise about how someone will behave.

Fake, borrowed or edited documents mean immediate removal from the platform.